Legal

Deleting your account

Last updated 11 November 2026

You can delete your Mobius account, and the information in it, whenever you choose: in the app, on the web, or by emailing us if you no longer use either. This page explains how, what is deleted, and the little that is kept.

In the Mobius app

Open Settings, and under Your data choose Delete your account. Type the email address on your account to confirm, then choose Delete my account.

Mobius Coach, the app for coaches, does not offer this yet. Use the web, below, or the Mobius app signed in with the same email address.

On the web

Sign in at app.mobiuscapacity.com and open Settings, then Privacy and data, and choose Delete my account. Type the email address on your account to confirm.

If you coach, the same option is in the Coach hub under Settings, then Privacy and data.

Without the app

Email support@mobiuscapacity.com from the address on your account and ask us to delete it. It needs to come from that address, because that is how we know the request is yours.

We reply to confirm we have it, and act on it within 30 days.

What happens when you ask

— You are signed out on every device straight away, and your phone stops receiving notifications from Mobius.

— Any connection with a coach, or with clients if you coach, ends straight away, and nothing more is shared.

— Your account and what is in it are erased 30 days later. Until then, signing back in cancels the deletion and your account comes back as it was. A coach connection does not come back; it would need a new invitation.

— If you asked by email and would rather it went without the 30 days, say so, and we will erase it as soon as we act on your request.

What is deleted

When your account is erased, this goes with it:

— Your profile: your name, email address, settings, and the phones you signed in on.

— Your check-ins and everything worked out from them: capacity scores, insights, weekly reviews and plans.

— Your conversations with a coach or a client, for both of you.

— Sessions and bookings, and the notes a coach wrote about you. If you coach, the notes and session records you kept about your clients go too, so copy out anything you need for your own professional records first.

— Files you uploaded, such as a profile photo or an attachment.

— Calendar connections, and the busy times Mobius read from them.

— The record of how you used the app, described in our privacy notice.

What is kept, and for how long

— Payments to Mobius for a subscription: kept for six years from the end of the accounting period, because HMRC requires it. They hold what was paid and when, not your capacity record.

— Invoices between a coach and a client: kept on the other person’s records, because they are that person’s business records too. Your name on them is replaced by a short reference that does not identify you.

— A coaching agreement you signed in Mobius: the other person keeps their copy, with your name and signature on it, because it is their record of what was agreed. How long that copy should be kept, and whether your details should come out of it, needs a legal answer that we do not have yet. Until we do, it is kept, and we will update this page when that changes.

— A record of any time Mobius staff opened or changed your account: who, when and why, beside your email address. It holds nothing from inside your account. It is kept as a security record, and we have not yet set how long for; we will say so here when we have.

— Backups: our encrypted backups are kept for up to six months, so an erased account can remain in one until it expires. Backups are used only to recover the service, and if we ever restore one, any deletion asked for since it was taken is applied again.

Subscriptions

Subscriptions are bought on our website. The Mobius apps have no in-app purchases, so there is nothing to cancel in the App Store or Google Play.

Deleting your account stops a subscription renewing, and nothing more is charged.

If you coach

Your clients keep their own Mobius accounts and their whole capacity history. What ends is your access to it: the connections close when you ask, and your own record goes at the end of the 30 days.

Invoices you raised stay on your clients’ records, with your name replaced by a reference, as above.

Questions

Anything this page does not answer: support@mobiuscapacity.com. More on what we hold and why is in our privacy notice, including your right to complain to the Information Commissioner’s Office.

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